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Visit the Knowledge Base to view help and guidance on using Portfolio Online, these include:
Use the blue icon in the bottom right corner of each page to send us a message, this will allow you to include a screenshot that may help us to resolve your issue faster.
You can also email us directly on email@example.com
We aim to respond to e-mail within one business day, over 65% of e-mails are responded to within 1 hour.
Alternatively you can call us on 0844 800 6516 if you would prefer to speak to someone directly about your issue or if your enquiry is urgent.
The help desk is available Mon-Fri 09:00 to 17:00.
We recently made an update to the system that adds support for “Revalidation Officer” access. This is a school based role, that lets a person view all of the ARCP documents for trainees in the specified school.
If there is someone in your school that needs this access then drop us a line at firstname.lastname@example.org for more information on how to get this setup.
(NB: Originally we had called these ‘Revalidation Managers’ but have subsequently updated the name of this role.)
A new release of PortfolioOnline has been in development for some time now. The beta version is available at https://beta.portfolioonline.co.uk so that you can preview the changes.
This version brings improvements to the searching/filtering of your portfolio, as well as improvements to the general navigation that should make it easier to move around your portfolio.
One of the most significant enhancements is being able to filter your curriculum coverage, allowing you to see it by training level and/or ARCP period.
NB: The beta version is connected to your real portfolio, so that you can see exactly how it will look. You can access it using the same login details and any activity on the beta version will be reflected on the current version. At this time we would recommend continuing to use the current version for Mini-PAT, WPBAs and Supervisor Reports.
We are working hard to make this release available as soon as possible. As this is a beta version you may find that some things are not working as expected. Our servers log all activity and collect information about any errors allowing us to track them down and fix them. Using the system and getting ‘something went wrong’ is of great help and would be very much appreciated.
If you would like to go one step further, then we would also be interested to hear any feedback you might have, in particular if you find that anything is not working correctly, or if there is something that you think is missing. Or even if it’s just to let us know that you like it! Please email us at email@example.com and mention that you are testing the beta version.
The latest update includes some changes to the language that is used in the system when talking about the people who make up arcp panels.
There are two discreet concepts to be aware of when using Portfolio Online to do ARCP.
Previously we referred to these people as “Panel Members”. This is confusing because it implies that these people are on an ARCP panel, when in fact they only have the potential to be assigned to a panel.
A better description of the pool of people would be ‘ARCP Reviewers’ – and this is how the system now refers to them.
It also helps to make it clearer when we say that ARCP Reviewers have access to Trainee Portfolio’s during the two week window up to and including the review date. What this means is that all arcp reviewers have access, regardless of whether they are assigned to the panel.
This is an important change to how the system used to work prior to August 2014. In the old system access to the portfolio was dependant upon the Reviewers being assigned to a panel. Our experience was that sometimes panel members may not have been assigned correctly, and that this would cause issues with those panel members not having the correct access to trainee portfolios, which in turn would hamper the ARCP online process.
The consequence of this is that Deanery Administrators should ensure that the list of ARCP Reviewers is kept up to date. If an ARCP reviewer is no longer needed then you should press the ‘end’ button to cease access. In this fashion you will build a historical record of ARCP Reviewers.
This leads to the question of why it is still possible to assign reviewers to a given date? The answer to this, lies in the outcome form. When the outcome form is generated, one of the questions asks you to specify which panel members took part. To avoid having to type this information each time, the system allows you to select from a pre-generated list of ARCP Reviewers. This list corresponds to the list of ARCP Reviewers that have been previously assigned to the date.
We have updated the various screens where we refer to panel members, to now refer to ARCP reviewers. Functionality has not changed but this change in language should make it clearer what is happening. There are still a couple of place where we refer to panel members, but these should only be where we are specifically referring to that person in the context of them having been assigned to a panel for a specific arcp/date.